Plan of Action for late Shipment Rate Amazon.in
So your account is suspended due to late shipment rate, And now you are looking for a solution to provide to amazon.in.
I have seen several people writing the plan of action stating in this stage that they will keep the shipment ready, Due to low in inventory the delay in shipment was that caused the issue etc
And for the future plan they will promise that they will make the issue resolved by keeping more inventory and providing the shipment delivery on time. No that is not the case.
Understanding the late shipment,
Map your self as a customer when you order something and you don’t receive the product on time, How bad you feel.
The main concern here is that amazon wants you to keep the customer and amazon pre informed, Several people don’t know the process which are given to make the work easy.
Every one even amazon understands the state of issue that delay in work is always possible, For a sake of example there is sometimes when we send a message in the group via internet, few of them will receive the message late due to network issues, But there should be a proper solution for it.
What you need to write, Keep these points in mind and share your plan of action.
That you understand your mistake, and now you have studied the structure of amazon and you will have now understood the issues.
and you are going to resolve first of all all delayed shipment by shipping the product, The very next step you will take for the future is.
Educate your team with the following things.
- You will increase your fulfillment latency time so that you will have enought time to ship the product, Which would not effect holidays say for ex you will keep 2 days for fulfillment that if you receive the order on saturday you can process the order on monday, and it will not be late.
- Even if in some cases if the we have prepared the shipment and it gets delayed we have learnt how to reschedule the pick so that amazon is informed that the pick is not completed today and will be done in the next 24 hours.
You can check the topic how to reschedule your pickup on amazon.in from the link below.
Apart from this we will regular update our inventory so that we do not get out of stock orders. And to manage this statement we would suggest you to go down with an inventory management system for small business.
And if you have 30+ order a day and if you managing more than 10 SKU we would suggest you to go down with a barcode inventory management system, Which will make your work more easy and flexible.
If you have faced the issue about the person not coming for pickup from amazon, Please note write it a detailed description and the people from amazon will report the issue and they will resolve it immediately, As I have seen many cases for amazon whom pick up were do booked directly as they were new sellers and then their account went on risk on late dispatch rate they mentioned to amazon and the issue was resolved.
I hope this post will help you to write a valued plan of action which will help you to get your selling privileges back on amzon.in
If you have any questions or queries feel free to write me back using the contact us page and I will reply you as soon as possible.